Frequently asked questions

Where are you located?


The Beach Center, Ground Level, Jumeirah 1 You can find directions here.




What are your operating hours?


Sunday to Saturday 10:00 am to 7:00 pm




What is the ordering process?


You may contact us on +971 50-558 2111 (WhatsApp is highly recommended)




What are your payment methods?


We accept Cash, Credit Cards and Bank Transfers.




Do you deliver?


Yes. Delivery surcharges are based on proximity, typically AED 20 in Dubai and AED 55 to other Emirates.




How much is the minimum order for other Emirates?


It ranges from AED 700 to AED 1000 depending on proximity.




Can I choose a specific delivery time?


Due to high demand and unforeseen traffic, we provide a 3 hours’ time frame. We cannot always guarantee a specific delivery time.




How far in advance should I order?


It is best to order a minimum of 24 hours in advance. Deliveries must be -pre-arranged; no same-day delivery available.




Do you have limited stocks of whole cakes in your bakery?


Yes. Everyday we will have a limited selection available.




Can I put something on hold?


Yes, but with advanced payment.




How can I amend or cancel an order?


For any cancellation of order 48 hours before delivery, we should receive a call or Whatsapp message from the booking mobile number to Maison De Rose mobile: +971505582111




How should I store my sweets?


All desserts need to be refrigerated and advised to be consumed within 48 hours of receiving.




What is your allergy information?


We are NOT a nut-free or gluten -free bakery.




Do you have cake toppers?


Yes. Standard and customized with a price range from AED 30 – AED 40 per piece.




Can I customize my cake order?


We don’t offer customization, but it will be introduced soon.




Do you offer wholesale?


Yes. Please send inquiry to info@maisonderose.ae.




Can Maison De Rose host my party?


Yes. Please send inquiry to info@maisonderose.ae.




How do I apply for a job at Maison De Rose?


We are always looking for passionate candidates. You may send an email to info@maisonderose.ae.




What are your payment terms and conditions?


Full payment in advance is required.

For any cancellation of order, we should receive a call or Whatsapp message from the booking mobile number to Maison De Rose mobile: +971505582111

Orders can be cancelled up to 48 hours in advance. If any amount was paid, customer will get a full refund.

Cancelling the orders within 24Hrs to 48Hrs – only 50% of the payment will be refunded.

No cancellation accepted after 24 hours. There will be no refund, as the order will be in production stage.

Refunds will be made on to the original mode of payment and will be processed within 10 to 15 days depending on the issuing bank of the credit/debit card.

No refunds will be paid in cash.

Full refunds are processed on the below cases only:

  1. Wrong product was sent
  2. Product is defective, as agreed by merchant
  3. Product was damaged when delivered by Maison De Rose
  4. Cancelling orders 48Hrs prior.




Privacy Policy


For each visitor to our web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors preferences, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at info@maisonderose.ae . From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided.

With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

  1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  2. Maison De rose Bakery & café LLC will not pass any debit/credit card details to third parties.
  3. Maison De rose Bakery & café LLC takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However (www.maisonderose.ae) cannot guarantee the security of any information that is disclosed online.
  4. Maison de rose bakery & Cafe LLC is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers' are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.





Have a different question? Then don’t hesitate to call, email, or visit us!

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OPENING HOURS:

Open everyday

10am - 7pm

ADDRESS:

Maison de Rose

Ground Floor

The Beach Center, Jumeirah 1

P.O BOX 74394

Dubai, UAE

Tel: +97150 5582111

Map & Driving Directions

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© 2018. Website by C. Oswold 

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